In January, the UX team spent a day ideating on how to apply Drupal AI to University web content management and built a prototype including an AI-powered search feature. But would students find it useful and usable? Preliminary UX research revealed useful insights. Search is an aspect of web content management that is notoriously difficult […]
Read moreOver the last 2 years, I have been conducting important research which delves into the complexities encountered by our University community when seeking a website. By pinpointing key challenges and collaborating with University staff, the Website and Communications team have been rethinking our approach to web governance. This blog sets out the key steps in […]
Read moreThis summer, Digital Content Style Guide Intern Mostafa Ebid integrated ELM into EdWeb2 to build a Generative AI tool aimed at helping web publishers prepare content. He tested the tool with a sample of participants to make an initial assessment of the user experience it provided in the context of assisting them with web publishing […]
Read moreOn 11 September 2025 Nick Daniels, Mel Batcharj and I attended the UCISA User Experience (UX) Community Day 2025 – organised by Emma Horrell and the UCISA committee. In this blog we share our reflections from the day. A new hybrid format was adopted The day was run in a new hybrid format where people […]
Read moreIn March this year, I was asked to join the Drupal leadership team, to bring my UX knowledge and expertise both to Drupal’s newest product, Drupal CMS, and to Drupal core. I reflect on six months of contributing to an open-source community in a leadership position. My first encounter with Drupal was learning about EdWeb, […]
Read moreA green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]
Read moreFor the last year, the User Experience (UX) Service has supported the LOUISA project with a programme of UX research activities aimed at understanding problems with the current experience of assessment and feedback from student and staff perspectives and identifying potential ways to improve it. Here, I consolidate the work that led to the recommendations […]
Read moreAs part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research. LOUISA […]
Read moreThroughout my internship, I’ve had the chance to meet many different publishers from across the University and through all kinds of interactions – whether in user interviews, unconferences, user testing, or just in daily life. It’s been incredibly insightful for me to learn how publishers work, the processes they follow, and the pain points they […]
Read moreOn 26 June 2025, members of the UX team attended a half-day unconference organised by the Prospective Student Web team. In this post, we’ve written up some reflections on the event. This post is by Nick Daniels (Senior Content Designer), Mostafa Ebid (Digital Content Style Guide intern) and Zbigniew Kanabrodzki (Green Digital Design Intern). What […]
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