In our February session of Content Improvement Club, publishers from across the University met up and worked together on pages from their sites. In this session, we focused on five simple things that we can all do when checking over our content. About the session Content Improvement Club is our monthly meet-up for web publishers. […]
Read moreOn the last weekend of February, I made the trip to Salford for DrupalCamp England 2026. It is only its second year, but already an event I have found myself looking forward to returning to. I came away with a notebook full of ideas, some genuine food for thought about the direction of AI, and […]
Read moreOn the last weekend of February, I made the trip to Salford for DrupalCamp England 2026. It is only its second year, but already an event I have found myself looking forward to returning to. I came away with a notebook full of ideas, some genuine food for thought about the direction of AI, and […]
Read moreAs AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website. Working in UX, I’m always eager […]
Read moreIn this post, Digital Content Style Guide Intern Hannah Watson examines the research and existing guidance that have supported our work on the University’s style guide. The UX team have recently been working to refresh the University’s editorial style guide. As part of my internship, I have been doing research to assist with this project. […]
Read moreWhen the team behind the health and wellbeing website contacted the UX Service for help improving their student-facing content ahead of the new academic year, we were happy to oblige. Adopting a coaching approach, we guided them through usability testing to identify and prioritise content changes, to make it easier for students to find out […]
Read moreContributing to the W3C Web Sustainability Guidelines, I enjoyed working with talented editors and UX professionals to shape 21 guidelines in the User Experience Design category. In this post, I spotlight selected guidelines, reflecting on how they were written, and how they encapsulate the ethos of the principles behind them. The W3C Web Sustainability Guidelines […]
Read moreFor the past year I have been part of a UX task force developing the W3C Web Sustainability Guidelines. As the guidelines reach the milestone of Draft Note status, I reflect on what they stand to achieve, and share insights from our process to make these guidelines as useful and usable as possible. Increasingly, websites […]
Read moreContent Improvement Club is our regular meetup for web publishers. In our November session we covered events pages. We worked in groups to create a journey map of the information people need from an events page at different points in time. We also spent time peer reviewing events pages people had brought along. We produce […]
Read moreIn October 2025, the User Experience Service ran a survey to learn about how University staff use the editorial style guide. In this post, Digital Content Style Guide Intern Hannah Watson summarises and analyses the responses. About the survey This survey focused on the usage and experience of those who have interacted with the style […]
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