Content audits are a long-time staple of the user-centred website toolkit, but they take time and effort to complete, which many website owners struggle to find. In my ongoing AI experimentation, I tried using AI tools to help me with auditing web content. Every day brings a raft of new AI developments. When choosing how […]
Read moreI was pleased to have a talk accepted at the annual UCISA Women in Tech (WiT) conference. I went to Newcastle for a day of talks, workshops and networking. I left with a better understanding of the WiT community , and a reinforced appreciation of the need for inclusivity in Higher Education. UCISA is […]
Read moreDrupal In A Day (DIAD) is an in-person training event, designed as a beginner-friendly hands-on introduction to Drupal, the open-source content management system. When the University hosted DIAD, several of the UX team took the chance to attend. As content management systems go, Drupal is one of the mainstays. It’s been around for 25 years […]
Read moreOur Editorial Style Guide contains many conventions and we know from research that publishers struggle to remember to apply them. Could automation help? We experimented embedding style guide rules into a Drupal module that checked content against the rules in the editorial interface and suggested corrections when the rules weren’t followed. As part of a […]
Read moreAI development keeps evolving as do the ways people seek to use AI. Traditional software development runs the risk of trying to perfect AI features people won’t use. Revisiting our previous AI research helped me tease out new opportunity spaces for AI features to help with content design tasks. Last summer, Mostafa Ebid joined the […]
Read moreRiding on the success of our internal Effective Digital Content course, we set out to expand by building an external version for the short courses platform, taking a product thinking approach. Three months on, experimenting with a proof-of-concept course has convinced to pause this work – to avoid falling into a build trap. The success […]
Read moreAs we approach the first anniversary of the launch of the new Effective Digital Content course it was timely to review our approach to marking the content design exercises completed by learners to look for ways to simplify and potentially automate aspects of the process. In May 2025 the UX Service launched a new version […]
Read moreAI tools to support content tasks are becoming more and more widespread. As part of my contributions to open-source Drupal I’ve been researching how to prepare and package content design and style rules that these tools can use effectively. Using AI to help with content design tasks (and indeed, any other type of tasks) is […]
Read moreProgressive thinking about inclusive content combined with a review of our content design tools prompted us to look at the effectiveness of our Inclusive Language Guide. Before we could think about improving the guide, however, we needed to ensure staff knew it existed. Since the relaunch of our Effective Digital Content course last year, and […]
Read moreLast month I was honoured to receive a national award for Outstanding Leadership from industry body UCISA, recognising my work driving positive change through UX. This achievement prompted me to reflect on my experiences leading UX in different realms over the past few years, and to think about what UX leadership means to me. At […]
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