The Role of Profiles project aims to identify recommendations for an improved online profile provision, based on the needs of University staff. Interviewing individual staff members was our primary research method. This post outlines how we set up and conducted staff interviews – to hear what staff had to say, and to gather data on […]
Read moreWe’ve been developing a new version of Effective Digital Content. This post looks at how this work fits into our wider approach to supporting content design across the University. About the current version of Effective Digital Content If you work with websites at the University, there’s a good chance that you’ve taken our course Effective […]
Read moreI was pleased to be invited to deliver guest lectures about the User Experience (UX) Service by academic colleagues. Presenting to students and answering their questions helped me take fresh perspectives on framing the role of UX at the University. In my role running the UX Service, a significant part of my remit is to […]
Read moreAs part of the Role of Profiles project, the UX team learned from the work of Safa Alsalman, who investigated using AI to produce biographical content for academic staff while working for Edinburgh Innovations. In 2023 Safa Alsalman, a student of the School of Informatics, carried out a study for Edinburgh Innovations (EI) to design […]
Read moreI joined the annual Boye & Co end-of-winter meeting to share and discuss issues and trends in digital leadership and content management with other professionals from digital industries. I shared our work experimenting with AI in Drupal and learned about opportunities and challenges in the digital sector. Janus Boye from Boye & Co and Simon […]
Read moreContent Improvement Club is our regular meetup for web publishers. This month, we looked at choosing the right words for our content so that it’s easy to find, use and understand. Our revamped content improvement meetups We recently launched Content Improvement Club, a series of meetups aimed at staff who work with web publishing at […]
Read moreAs part of the Role of Profiles research project, the UX Service circulated a survey to staff across the University to gather data about how they use online profiles and what they think of them. 262 staff responded, providing valuable insights. The Role of Profiles project seeks to understand what University staff need and want […]
Read moreI was lucky to be invited to speak at DrupalCon, the annual European conference for Drupal. I delivered several sessions and attended others to learn more about advancements in Drupal. Drupal is the open-source system underpinning several of the University’s digital systems, including our main website. DrupalCon Europe is an exciting fixture in the Drupal […]
Read moreLast week I attended the Communications and Marketing (CAM) Conference for the first time. It’s a one-day event for University staff interested in communications and marketing, held at the John McIntyre Conference Centre and attended by around 200 people. You can find out more about the conference on the CAM Conference SharePoint (University login required […]
Read moreAt the recent Research Support Services (RSS) Conference at The University of Edinburgh, I had the privilege of both attending and presenting. Alongside Nick Daniels, our Senior Content Designer, we led an interactive session exploring real-world service challenges through the lens of human-centred design. This approach isn’t about quick fixes—it’s about deeply understanding and addressing the […]
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