Three things I’ve learned about UX leadership in the last three-and-a-bit years: Reflections from an award-winner

Last month I was honoured to receive a national award for Outstanding Leadership from industry body UCISA, recognising my work driving positive change through UX. This achievement prompted me to reflect on my experiences leading UX in different realms over the past few years, and to think about what UX leadership means to me. At […]

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Using links and headings to make your content more accessible: What we covered in March’s Content Improvement Club

  Content Improvement Club is our regular meetup for web publishers. In our March session, with a focus on accessibility, we explored how effective use of links and headings can make content easier to navigate and use.  Accessible content is effective content Accessible content is simply effective content. If people cannot access, understand or use […]

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It depends!

I had the pleasure of attending the PHP UK Conference in London this year. It was my second time, and it was even more exciting than the last! We had three simultaneous sessions, with 19 carefully chosen speakers and a new venue to welcome over 200 attendees. We got to connect with experienced developers, newcomers […]

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From recommendations to reality: Applying UX design thinking for a technical solution for staff profiles

The Role of Profiles project produced 10 recommendations for an improved University profile provision. To start actioning these, I assembled a working group of specialists and drew on UX design principles – implementing practical prioritisation while seeking innovative solutions that addressed the research findings. Recognising the widespread value and strategic importance of communicating the work, […]

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The next industrial revolution? Reflections from Jisc Digifest 2026

From the birthplace of the original Industrial Revolution, a group of around 2000 intrepid EdTech practitioners and enthusiasts sought to examine and understand what has been dubbed the ‘Fourth Industrial Revolution.’ I was fortunate to be among them for Jisc Digifest 2026 in Birmingham this week. There were many opportunities to contribute and get creative […]

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