From tablets to computer screens; digitising some of the oldest texts at the University.
by Elin Crotty, Archive & Library Assistant, New College Over the past few months, the two New College Archive and …Continue reading →
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An analysis of responses to our editorial style guide survey
In October 2025, the User Experience Service ran a survey to learn about how University staff use the editorial style guide. In this post, Digital Content Style Guide Intern Hannah Watson summarises and analyses the responses. About the survey This survey focused on the usage and experience of those who have interacted with the style […]
Read moreHow do students respond to AI in an enquiry service? What we learned testing AskEdHelp
Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations. The inclusion of AI in online experiences is becoming the norm, and at the University, the […]
Read moreReflections on the 2025 ContentEd online global conference
This is a joint blog with reflections from Katie Spearman and Mel Batcharj from the User Experience Service who attended the conference. This year the conference was online The ContentEd conference this year was a two-day event held completely online. There were some definite pros to this approach – there was a packed line up […]
Read moreOn the threat of mass redundancy
For three days this week, colleagues at the University of Edinburgh are striking as part of UCU Edinburgh‘s ongoing industrial dispute with university management. Colleagues are protesting against the threat of mass redundancies resulting from a manufactured financial crisis. Many hidden redundancies have already taken place through non-renewal of contracts and staff opting to leave […]
Read moreMaking a website better for users and the environment: Working on digital sustainability with Edinburgh Innovations
Last year, our Green Digital Design Intern audited the Edinburgh Innovations website for digital sustainability, and made several recommendations. This year’s internship went further – researching how users actually interacted with the site and uncovering potential to improve both the site’s UX and its environmental impact. In 2024 the UX Service and the wider Website […]
Read moreGrowing our UX maturity by leading a UX Community Day for UK higher education institutions
Building on the success of our in-person UX conference last year, I worked with UCISA to organise and run a hybrid UX Community Day. It succeeded in bringing together 185 professionals from 60 institutes for a day of peer-to peer UX knowledge exchange. I reflect on organising an impactful and enriching event. Having ran the […]
Read moreCreative thinking, community-building, conversations: My takeaways from DrupalCamp Scotland 2025
With nine talks on topics ranging from Object-Oriented UX to Single Directory Components to image-management, DrupalCamp Scotland 2025 packed a lot into a day. I left with new insights, feedback on my work, and plenty of ideas for my University and Drupal UX leadership roles. Drupal is a highly capable, flexible and secure open-source content […]
Read moreKey insights from the 2025 UK Digital Leaders Summit day in Cambridge
I enjoyed taking part in the Digital Leaders Summit for 2025, organised by Boye & Co and hosted at the University of Cambridge. We achieved a lot in a single day – sharing work and ideas and discussing trends and challenges in digital leadership across multiple sectors. In my role running the University’s UX Service, […]
Read moreScottish Web Folk conference 2025: the UX team reflect
Now in its third year, the annual Scottish Web Folk conference was organised and hosted by the brilliant Web Services team at the University of Dundee on 30 October. Nick, Katie and Emma from the UX Service enjoyed attending and delivering presentations. Here, they reflect on their highlights from a brilliant day of learning and […]
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