Blog Posts

Web Registry Development Intern’s September Recap!

I’m Grace, the Web Registry Development Intern for the 2026 Summer! As my internship draws to a close, I discuss how my AI Supported Accessibility Testing, and my Web Estate Dashboard projects have progressed. The first project focused on investigating how AI can be used to automate accessibility testing websites. My second project aimed to […]

Blogs down

I am sad to say we have detected a security incident affecting the popular blogging service blogs.ed. Our investigations currently indicate that unknown parties may have gained unauthorised access to some user data. As soon as the incident was identified, the excellent LTW service teams sprang into action  to prevent further intrusion. No other services …

Good news is coming – slowly

In July, Lorna and I caught up with researchers for the Scottish Government.  They are exploring ways to turn Scotland’s Digital Strategy into reality.  We know the education community and the Association for Learning Technology have the experience and the network to support these developments. The Digital Strategy Vision Statement and the Sustainable Public Services […]

Accessibility testing – how do you start? 

For people looking to accessibility test a website or application, things can quickly become overwhelming – a quick internet search reveals hundreds of tools, tricky legal regulations, and unfamiliar acronyms. The complexity of such a task can be a huge deterrent, which is why I’ve put together a few resources for accessibility testing that will hopefully simplify the process.  […]

Testing alternatives to video in student communications

Our previous research found that students often skipped videos on University webpages. This follow-up explores whether audio, timestamped videos or structured transcripts better support students in finding the information they need.  In June, I wrote a blog post about whether students watched videos on University webpages, describing my research as part of the UX Service.  Do students actually watch videos on websites?  […]

What I am working on as a Digital Developer Intern (Figma)

In March, I started my internship as a Digital Developer within the Website and Communications team. My internship focuses on exploring Figma, the industry-leading digital design tool, and the user interface (UI) component library that the University has been developing within it.   First impressions as an intern  On my first day – somewhere between […]

What I loved about my first ever conference

What is DigAcc26? Digital Accessibility ‘26 (shortened to DigAcc26) is an annual hybrid conference organised by the University of Nottingham. As the name suggests, the topic of discussion is digital accessibility, with this year’s theme being ‘Preparing for the Future’ – no doubt a subject that is becoming increasingly pertinent in today’s technological climate.  The event was […]

What I learned at UX Scotland 2026

UX Scotland is an annual two-day conference for people working in user-centred design. This year, I went along to the John McIntryre Centre to hear about the latest developments in UX. In this post, I’ll write about my highlights from the conference. Object-oriented UX in action: rebuilding a public sector website with structured content Joey […]

ISG: Where every day is a school day

I (David Buik) have recently been reflecting on how much I learn each day during my internship in the Information Services Group (ISG). As someone who loves learning, I like to think I try to make every day a school day, but it is striking how effortless this feels at ISG.

My first month as a Web Content Intern

Hi! I’m Elisa, a Web Content Intern this summer at the Information Services Group (ISG). I realise this isn’t the most descriptive of job titles; my work mostly consists of rebuilding content that was migrated from our old website platform, EdWeb1, to the new platform, EdWeb2.   Today marks the completion of my first month at ISG. To be honest, the first few days on […]

Information Resources Intern’s first lessons: Time to unlearn “I like the look”?

  My time at the Forrest Hill office as an Information Resources intern began four weeks ago under Edinburgh’s summer brilliance. Working as a part of the Portal Services team, I am responsible for creating and improving existing information resources about MyEd(the University’s online portal), including editing EdWeb2 pages, producing instructional videos, and refurnishing help […]

Reimagining lifelong learning in HE

Reimagining Lifelong Learning in Higher Education was the theme of the Universities Association for Lifelong Learning Conference (UALL) and SCUTREA Conference this year, held at the University of Warwick. Here are my reflections on just a handful of th…

How to run a usability test

In our May Content Improvement Club session, we focused on how to run a usability test. We ran through the basics of putting a script together, watched a clip from a test and had a go at prioritising some issues. Two problems for people working with content We started this session by outlining two problems […]

Reflections on the First Scottish Turnitin User Group Meeting

On 27th May, my colleague Tracey Madden and I attended the first Scottish Turnitin User Group meeting hosted in the University of Dundee. This is something I wished for since I took on the Turnitin Service Manager role four years ago. Very grateful for Glenn Thomas, the Turnitin Account Manager, and Emma Duke-Williams from University […]

What is an accessibility statement?

In this blog post, Digital Accessibility Intern David Buik explains what accessibility statements are, what goes into making them, as well as things he has learned from experience in this domain. He also talks about a tool he has started developing to make the process more beginner-friendly and efficient.

What is an accessibility statement?

In this blog post, Digital Accessibility Intern David Buik explains what accessibility statements are, what goes into making them, as well as things he has learned from experience in this domain. He also talks about a tool he has started developing to make the process more beginner-friendly and efficient.

What is an accessibility statement?

In this blog post, Digital Accessibility Intern David Buik explains what accessibility statements are, what goes into making them, as well as things he has learned from experience in this domain. He also talks about a tool he has started developing to make the process more beginner-friendly and efficient.

Do students actually watch videos?

It is difficult to think of a university that does not treat video as a core part of its content strategy. Across admissions, communications, and academic departments, the assumption has quietly taken hold that if something can be filmed, an open day, a student or alumni testimonial, it probably should be. The result is that […]

What we learned from Power BI training

In May, Mel and Nick from the UX team attended two days of Power BI training with QA. The training covered the basics of using Power BI Desktop and, through a mix of instructor-led and independent exercises, gave us a chance to transform data and build visualisations. Mel’s reflections Before the training, I’d only ever […]

Please complete SPARC Survey

SPARC Europe and we, as ENOEL open education advocates, seek to gain more insights into open education (OE) policy and practices within academic libraries of Higher Education, Teaching and Learning Centres and other academic support units in Europe via a new survey. Many of you contributed in previous years, and we would like to thank you again […]

How the Effective Digital Content course led to a collaborative project to explore ways to improve the School of Informatics course materials site

In January 2026, Alex Burford, a learning technologist from the School of Informatics contacted the UX Service following completion of the new Effective Digital Content online course. Alex had really enjoyed the course and was keen to explore ways to implement the content design best practice principles it teaches within Open Course – the platform […]

PHPUK 2026

This February I was back at the PHPUK conference in London. The venue this year was 1 America Square with a historic wall through the middle of one of the rooms. There were three tracks to follow so unfortunately we couldn’t go to all the talks, but managed to cover two thirds. It Depends – […]

Site Search in an AI-First Web

A question has been doing the rounds recently: do we actually need site search? It’s a fair question and one I have been giving a lot of thought to. With AI-powered summaries increasingly answering queries before users even reach a website, and with navigation that, when it works, can get people where they need to […]

Using links and headings to make your content more accessible: What we covered in March’s Content Improvement Club

  Content Improvement Club is our regular meetup for web publishers. In our March session, with a focus on accessibility, we explored how effective use of links and headings can make content easier to navigate and use.  Accessible content is effective content Accessible content is simply effective content. If people cannot access, understand or use […]