How can people trust AI-generated content? Designing provenance data into our prototype AI searchbot

As AI-generated content becomes increasingly prevalent, questions of trust emerge, prompting a growing need for transparency about the creation of digital content. As part of an academic study, I designed and prototyped ways to display provenance data for synthetic content made by an AI searchbot on a University website. Working in UX, I’m always eager […]

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User-centred, planet-focused: How UX and digital sustainability drove a 20% cut in the digital footprint of the Careers Service website

A green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]

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The Role of Profiles is to represent our staff: Recommendations and reflections from our project

The UX Service recently concluded a project to research staff requirements improve University staff profiles to meet the needs and requirements of staff. In this post, I share my reflections from running such a wide-ranging, interesting and important project for the University. The Role of Profiles project ran from January to July 2025, led by […]

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A case study of the homepage: 13 tonnes of carbon saved through sustainable web design choices.

Working alongside the Digital Marketing Team, we have managed to reduce the page weight of the University’s homepage, www.ed.ac.uk, so that it produces 13 less tonnes of CO2 per year. Implementing the change As part of the wider EdWeb2 update, the university’s homepage has undergone changes to improve its performance and reduce its environmental impact. […]

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