User-centred, planet-focused: How UX and digital sustainability drove a 20% cut in the digital footprint of the Careers Service website

A green digital design internship hosted by the UX Service in summer 2025 prompted us to consider how digital housekeeping could support the efforts of the Careers Service team to streamline their website. In the process, the Careers Service emerged as admirable case study, promoting the benefits of combining both UX and digital sustainability for […]

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Applying user experience methods to improve assessment and feedback in Learn – recommendations and reflections

For the last year, the User Experience (UX) Service has supported the LOUISA project with a programme of UX research activities aimed at understanding problems with the current experience of assessment and feedback from student and staff perspectives and identifying potential ways to improve it. Here, I consolidate the work that led to the recommendations […]

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Keeping MyEd up-to-date

This week we deployed some more updates to MyEd, the University’s web portal. These are the latest in a series deployed as part of this year’s MyEd upgrade project. Users may not always see any visible difference, but these changes are essential to make sure that the technology MyEd runs on is up-to-date and secure. […]

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Staff reviews of Learn assessment and feedback workflows showed overall alignment and an opportunity to refine guidance

As part of a programme of user experience (UX) research activities for the LOUISA project, the UX Service worked with University staff with experience of assessment and feedback to gain their input on proposed workflows for text-based, media and group assignment submissions. These workflows had been drawn up based on findings from earlier research.  LOUISA […]

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