From sustainable design principles to practical W3C guidelines: Making digital sustainability happen through UX design

Contributing to the W3C Web Sustainability Guidelines, I enjoyed working with talented editors and UX professionals to shape 21 guidelines in the User Experience Design category. In this post, I spotlight selected guidelines, reflecting on how they were written, and how they encapsulate the ethos of the principles behind them. The W3C Web Sustainability Guidelines […]

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Shaping the future of the sustainable web: The advent and development of the W3C Web Sustainability Guidelines

For the past year I have been part of a UX task force developing the W3C Web Sustainability Guidelines. As the guidelines reach the milestone of Draft Note status, I reflect on what they stand to achieve, and share insights from our process to make these guidelines as useful and usable as possible. Increasingly, websites […]

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How do students respond to AI in an enquiry service? What we learned testing AskEdHelp

Continuing our UX research on AI features, we worked with the EdHelp team to design and run user tests to learn how students respond to their ELM-enhanced online enquiry service, AskEdHelp. This post documents our methods, findings and recommendations.  The inclusion of AI in online experiences is becoming the norm, and at the University, the […]

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