The UX Service recently concluded a project to research staff requirements improve University staff profiles to meet the needs and requirements of staff. In this post, I share my reflections from running such a wide-ranging, interesting and important project for the University. The Role of Profiles project ran from January to July 2025, led by […]
Read moreResearch from the Role of Profiles project revealed what staff require from online profiles. In a series of two ideation workshops, the UX team worked with staff across the University to consider possibilities for a new profiles provision. As part of a project on profiles, a programme of research activities including system analysis, a survey […]
Read moreAs the UX Service begins our next digital sustainability initiative, it was timely to pull together insights from our recent work for ideas on ways to reduce the environmental impact of digital content. To support the University’s pledge to become net carbon zero by 2040, in 2024 the Website and Communications team supported three interns […]
Read moreHearing from 40 academic and professional services staff across various Schools and business units revealed why some groups of staff underused profiles compared to others and provided insights into the relative needs and preferences of different groups of staff. Analysis of UUN data associated with staff profiles published on EdWeb as part of the Role […]
Read moreThousands of staff have a profile on the University website, yet many more don’t. Through interviews with staff, the Role of Profiles project sought to find out why, and to establish needs and requirements for profiles. This blog post documents reasons and use cases staff shared for having a University web profile. The move to […]
Read moreContent in University staff profiles plays a dual role in highlighting the achievements and important work of University employees and showcasing the institution as a centre of excellence. A profiles project sought to learn what staff needed from their online profiles. This post collates insights into profile content requirements, based on what staff shared in […]
Read moreResearch for the Role of Profiles project found that many University staff profiles were out-of-date. Interviewing staff about their current processes for creating, updating and deleting profiles identified the work required to keep profiles current, and surfaced areas of good practice as well as opportunities for improvement. Analysis of UUN data associated with University staff […]
Read moreInterviewing 40 academic and professional services staff about profiles not only revealed insights from staff about their own profiles, but also viewpoints from staff involved in coordinating and utilising profile content. This blog post recounts the process to synthesis and analyse staff interview data to surface these different perspectives and understand associated needs and requirements. […]
Read moreThe Role of Profiles project aims to identify recommendations for an improved online profile provision, based on the needs of University staff. Interviewing individual staff members was our primary research method. This post outlines how we set up and conducted staff interviews – to hear what staff had to say, and to gather data on […]
Read moreI was pleased to be invited to deliver guest lectures about the User Experience (UX) Service by academic colleagues. Presenting to students and answering their questions helped me take fresh perspectives on framing the role of UX at the University. In my role running the UX Service, a significant part of my remit is to […]
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